James Ce is an freelance Apple-Product Support Consultant living and working in the New York City area. He serves as the senior tech for NYC’s Need Mac Help and specializes in end-to-end user support; everything from new computer, printer & (wired/wireless) network setups to daily use, backup plans and troubleshooting problems. His clientele range from individual home users to 100+ user corporate LANs.

He started doing technical support — both Windows and Macintosh — in the mid-nineties, as a Adobe PageMaker Technical Support Specialist as a way to learn the digital publishing tools for his poster-style artwork. He quickly expanded to Photoshop support and Escalation Support for PageMaker. From there, he went on to be the worldwide technical lead for RealNetworks’ RealPlayer (Mac and Windows). He has been doing freelance computer consulting since 1999, and has been solely Macintosh focused since moving to NYC in 2004.

He creates poster-style art prints in Adobe Illustrator and regularly attends figure drawing sessions.